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Nature Photo of the Week
Jun. 3rd, 2009 07:45 am
Alabama Roads - 2009
A bright flower for a bright day (which I'll spend on the road all day)
Jun. 3rd, 2009
Alabama Roads - 2009
A bright flower for a bright day (which I'll spend on the road all day)
DELTA AIRLINES SUCKS! part 2
Jun. 3rd, 2009 10:18 pmAfter yesterday's rant, I felt it deserved a follow-up.
I failed to mention that my lovely girlfriend wrote a scathing message to their customer (dis)service department. That compared well to what I said to their senior front-end manager today.
We left Huntsville a little before 9am Central (10am Atlanta time). There was no way I was going to run the risk of being later than 3 hours before the flight (which was what they told one customer yesterday - while telling me two hours). The traffic was actually lighter today, so we made near record time.
When we got to the airport and headed directly to check-in (required for unaccompanied minors), we wiated for perhaps 5 minutes before being approached by a clerk/attendant. When I mentioned that we'd tried this all yesterday, he immediately pulled us out of the line and directly to the first counter available. While checking us in, he asked what had happened and seemed genuinely upset. I also think he'd gotten to hear this already from others today. After getting the kids checked in, he gave them 4 free meal vouchers and told me in no uncertain terms that I needed to tell the shift manager what happened yesterday. Hummm.. a sign of genuine interest perhaps?..
When the manager came over, I explained the timeline and the resulting hardships. He pulled me back to a counter and checked out the kids file verifying what I told him. Then he called for "Sharon" the representative (acting supervisor from yesterday) to come over immediately. While she was in route, he told us that none of this should have happened and apologized for the severe inconvience. In a few minutes the rep who'd blown us off and argued with me about check in yesterday (Tuesday) arrived. She was all smiles and sunshine to me in front of the manager unlike how she'd treated us the before. After a short discussion, he issued each child a voucher for $200 in Delta credits ($400 total).
Does it make the situation better. I'm not sure. I'm utterly exhausted and sore from two days of driving and stress. Work was understanding about the situation, but I'm going to go back to a potential train wreck due to a briefing I have tomorrow afternoon. Yeah.. I'm still not sure the kids or I will ever fly Delta again, but we'll see. I'm still planning to contact my company's travel service to make note of the initial screw up and go from there. Delta is one of their "prefered carriers" and they like to know how their employees are treated.
As for today, after the long discussion, we headed out to the gate and wiated for the flight. Because the unaccompanied status for Chris, I got to go out to the gate with them. Delta doesn't have a special boarding time for minors and such, so they boarded with the rest of their zone on the plane. We had our tearful goodbyes and then they were off (35 minutes late but who's counting after a full day). The drive back to Huntsville was relatively quick though I had one scare with a city police car in northern Georgia who initially roared out of his trap and pulled up behind me then moved to another vehicle.
I failed to mention that my lovely girlfriend wrote a scathing message to their customer (dis)service department. That compared well to what I said to their senior front-end manager today.
We left Huntsville a little before 9am Central (10am Atlanta time). There was no way I was going to run the risk of being later than 3 hours before the flight (which was what they told one customer yesterday - while telling me two hours). The traffic was actually lighter today, so we made near record time.
When we got to the airport and headed directly to check-in (required for unaccompanied minors), we wiated for perhaps 5 minutes before being approached by a clerk/attendant. When I mentioned that we'd tried this all yesterday, he immediately pulled us out of the line and directly to the first counter available. While checking us in, he asked what had happened and seemed genuinely upset. I also think he'd gotten to hear this already from others today. After getting the kids checked in, he gave them 4 free meal vouchers and told me in no uncertain terms that I needed to tell the shift manager what happened yesterday. Hummm.. a sign of genuine interest perhaps?..
When the manager came over, I explained the timeline and the resulting hardships. He pulled me back to a counter and checked out the kids file verifying what I told him. Then he called for "Sharon" the representative (acting supervisor from yesterday) to come over immediately. While she was in route, he told us that none of this should have happened and apologized for the severe inconvience. In a few minutes the rep who'd blown us off and argued with me about check in yesterday (Tuesday) arrived. She was all smiles and sunshine to me in front of the manager unlike how she'd treated us the before. After a short discussion, he issued each child a voucher for $200 in Delta credits ($400 total).
Does it make the situation better. I'm not sure. I'm utterly exhausted and sore from two days of driving and stress. Work was understanding about the situation, but I'm going to go back to a potential train wreck due to a briefing I have tomorrow afternoon. Yeah.. I'm still not sure the kids or I will ever fly Delta again, but we'll see. I'm still planning to contact my company's travel service to make note of the initial screw up and go from there. Delta is one of their "prefered carriers" and they like to know how their employees are treated.
As for today, after the long discussion, we headed out to the gate and wiated for the flight. Because the unaccompanied status for Chris, I got to go out to the gate with them. Delta doesn't have a special boarding time for minors and such, so they boarded with the rest of their zone on the plane. We had our tearful goodbyes and then they were off (35 minutes late but who's counting after a full day). The drive back to Huntsville was relatively quick though I had one scare with a city police car in northern Georgia who initially roared out of his trap and pulled up behind me then moved to another vehicle.
